FAQ

Q: What is Kyuka Design?

A: Kyuka Design is a boutique design and ceramic workshop based in Milanówek, Poland. We specialize in sculptural ceramics, including porcelain candles, decorative containers, and coffee cups. Our products are designed with a focus on both functionality and aesthetics, and our artisanal workshop allows us to create unique and high-quality pieces.

Q: What kind of products does Kyuka Design offer?

A: Kyuka Design offers a range of products, including sculptural ceramics such as porcelain candles, decorative containers, and coffee cups. Each piece is carefully crafted by our skilled artisans to create unique and visually stunning designs that will elevate any home decor.

Q: How are Kyuka Design products made?

A: All of our products are made by hand in a long and demanding process, with each piece being carefully crafted by our skilled artisans. This means that every product is unique and may have slight variations in color and texture. It's also possible for a little surface imperfection to appear, but this is a normal part of the process and adds to the charm and character of each piece.

Q: Are Kyuka Design products suitable for everyday use?

A: Yes, our products are designed with both aesthetics and functionality in mind, making them suitable for everyday use. Our porcelain candles and coffee cups are dishwasher safe, while our decorative containers can be used to store a variety of items.

Q: Can I request a custom design?

A: Yes, we are happy to work with customers to create custom designs or B2B orders, personalised packaging etc.  Please contact us to discuss your specific needs and requirements.

Q: Where can I purchase Kyuka Design products?

A: You can purchase our products directly from our website or from select retailers. Please see our website for more information on where to buy.

Q: How should I care for my Kyuka Design products?

A: To ensure that your Kyuka Design products last for years to come, we recommend the following care tips:

• Porcelain candles: Trim the wick to 1/4 inch before each use and keep away from drafts. Always burn on a heat-resistant surface and never leave a burning candle unattended.

• Decorative containers: Wipe clean with a soft, damp cloth. Avoid using abrasive cleaners or materials that could scratch the surface.

• Coffee cups: Hand wash with a gentle detergent and dry with a soft cloth. Avoid using abrasive sponges or scrubbers that could scratch the surface.

• Sculptural ceramics: Wipe clean with a soft, damp cloth. Avoid using abrasive cleaners or materials that could scratch the surface. Do not expose to extreme temperatures or sudden changes in temperature.

By following these care tips, you can help ensure that your Kyuka Design products stay in top condition for years to come.

 

Q: How is shipping calculated for Kyuka Design products?

A: Shipping for Kyuka Design products is calculated based on the weight of the package, the shipping destination, and the shipping method selected at checkout. We offer a range of shipping options, including standard and expedited shipping, and the cost will be calculated and displayed at checkout before you place your order.

Please note that international orders may be subject to additional customs fees or taxes, which are the responsibility of the recipient. For more information on shipping and delivery, please see our website or contact us directly.

Q: What forms of payment are accepted for Kyuka Design products?

A: We accept payments for Kyuka Design products through PayPal and Stripe, which means that you can use most major credit and debit cards to make your purchase. You can also choose to pay with your PayPal account if you have one. Both PayPal and Stripe offer a secure and reliable way to make payments online, so you can shop with confidence knowing that your information is protected. If you have any questions about payment options or need assistance with your purchase, please contact us and we'll be happy to help.

 

Q: Which countries does Kyuka Design ship to?

A: Kyuka Design ships to many countries around the world. You can find a list of the countries we currently ship to on our website during the checkout process. If you don't see your country listed, please contact us and we'll do our best to accommodate your request.

Please note that international orders may be subject to additional customs fees or taxes, which are the responsibility of the recipient. Shipping times may also vary depending on the destination country and shipping method selected. For more information on shipping and delivery, please see our website or contact us directly.

Q: How long does it typically take for a Kyuka Design order to arrive?

A: Shipping times for Kyuka Design products can vary depending on the shipping method selected and the destination country. Orders are typically processed and shipped within 1-3 business days of receipt, and delivery times can range from 3-10 business days for domestic orders and 5-14 business days for international orders.

Please note that delivery times may be affected by factors beyond our control, such as customs processing times, weather conditions, or other unforeseen circumstances. We do our best to provide accurate estimates of shipping and delivery times, but please allow for some flexibility in the event of unexpected delays.

If you have any questions about shipping or delivery times for your specific order, please contact us and we'll be happy to provide more information.

Q: What is the privacy policy process for Kyuka Design?

A: At Kyuka Design, we take your privacy very seriously and are committed to protecting your personal information. Our privacy policy outlines how we collect, use, and share your information, as well as your rights and options regarding your data.

When you make a purchase from our website, we collect basic information such as your name, email address, and shipping address in order to fulfill your order. We may also collect information about your browsing behavior on our site, such as pages visited or items viewed, in order to improve our website and marketing efforts.

We will never share or sell your personal information to third parties, except as necessary to fulfill your order (such as sharing your address with our shipping carrier). We may also use your information to send you marketing communications or promotions, but you can opt out of these at any time.

If you have any questions or concerns about our privacy policy or how we handle your data, please see our website or contact us directly.

 

Q: What is the return policy for Kyuka Design products?

A: At Kyuka Design, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, you may return it within 14 days of receiving it for a full refund or exchange, provided that the item is in its original condition and packaging.

To initiate a return, please contact us with your order number and reason for return. We will provide you with a return authorization number and instructions for returning the item. Please note that shipping costs for returns are the responsibility of the customer, unless the item received was defective or damaged in transit.

Once we receive your returned item, we will inspect it and process your refund or exchange within 5-7 business days. Refunds will be issued in the original form of payment used to make the purchase.

Please note that custom or personalized items are not eligible for return or exchange unless they are defective or damaged. If you have any questions or concerns about our return policy, please see our website or contact us directly.